PRODUCTION SUPPORT

KCS provides production support services ranging from consulting to complete outsourced support capabilities. With proven support and maintenance processes, an understanding of client expectations within our target industries, and cross-trained technical support staff, we help organizations delivery a consistently high quality experience to their customers.

Combining our network operations center (NOC) that provides deep application and system monitoring, along deep system experience, we provide organizations with a preventative approach to support. This approach reduces surprises to keep your applications running without interruption—keeping our customers happy, while delivering the brand experience you need.

Production Support Capabilities

All our support capabilities are available in 24x7x365 or as-needed basis, providing our clients the flexibility and coverage they need to deliver the brand experience customers expect.Our offerings enable organizations to continue support while their teams focus on more strategic initiatives.

  • L0 – Help Desk
  • L1 – Application Support
  • L2 – Application Support
  • L3 – Application Support